How can we help?
Questions about the app, your account, or the trial phase? Email us directly or use the form — we usually reply within two business days.
Connecting a bank
You start the connection in the app. Copreo then forwards you to an environment provided by BANKSapi Technology GmbH, a payment service provider licensed and supervised by BaFin. Copreo uses BANKSapi only to retrieve account data; Copreo does not initiate payments. There you enter your online banking credentials and authorise access with your bank. Your credentials are never transmitted to Copreo.
BANKSapi then retrieves balances and transactions and provides them to Copreo. Copreo can only read — the app cannot initiate payments.
My bank is missing
The bank directory lists every institution Copreo can connect to — searchable by name, bank code or BIC. Some institutions, such as American Express Germany, provide no interface usable by account information services and therefore cannot be connected, or only partly.
If your institution is missing from the directory, write to us — we'll check whether it can be connected.
TAN and authorisation with your bank
You authorise access to your account as your bank requires, usually via the PSD2 interface with strong customer authentication — the same approval method your bank asks for in online banking. For some institutions, access runs through other channels operated by BANKSapi.
Under regulatory rules this authorisation is time-limited and has to be renewed periodically. The app reminds you when it is about to expire.
Subscription and trial phase
Copreo costs €2.99 a month and can be cancelled monthly. You subscribe through the App Store or Google Play and cancel in the store's subscription settings; cancelling does not close your user account. See pricing.
New users get a free trial month with every feature after registering — no payment method, and it does not turn into a subscription automatically (terms § 6(5)). For the market launch there is also a trial phase: likewise free, without a payment method and without automatic conversion. Details are in the trial terms.
Deleting your account and data
Request deletion in the app under “Profile → Settings → Account → Delete account”, or without the app via the form at Delete account. Your access is blocked as soon as you request it and the authorisations with your banks are revoked. After seven days your account and data are deleted for good; until then you can cancel the deletion.
A subscription through the App Store or Google Play must also be cancelled in the store's subscription settings. To get an export of your data, write to [email protected].
Contact
Email[email protected]Write us a message
Many questions are already answered in the FAQ on the homepage. Legal information is in the legal notice and the privacy policy.
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